Shipping policy
Dispatch Times
Orders are processed and dispatched within 1 to 2 working days of being placed (Monday to Friday, excluding UK bank holidays). You will receive an email with tracking details once your order has been dispatched. [CHECK dispatch time]
United Kingdom
- Standard delivery: £4.99. Free on orders of £50 or more.
- Express delivery: £6.99.
Europe (EU)
Standard international delivery: £14.99.
Rest of the World
We ship to selected countries including the United States, Canada, Australia, New Zealand, Switzerland, Norway, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the United Arab Emirates. Standard international delivery: £23.99.
Delivery Estimates
Delivery times are estimates only. Once dispatched, UK Standard orders usually arrive within 2 to 5 working days and Express orders within 1 to 2 working days. International orders usually take 5 to 14 working days depending on the destination. [CHECK carrier times]
Customs, Duties and Taxes
Orders delivered outside the United Kingdom may be subject to import duties, taxes or customs fees charged by the destination country. These are the responsibility of the customer and are not included in our prices or shipping charges.
Delivery Problems
If your order has not arrived within the estimated time, is damaged, or something is missing, please contact us at info@smilekit.uk with your order number and we will investigate and put it right. Please check that your delivery address was entered correctly at checkout.
Returns
For our 60 day money back guarantee and free returns, see our Refund Policy.